Last updated: 1 January 2026

Manzell (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This policy explains how we collect, use, store, and share your personal information.

1. Information We Collect

We may collect the following types of personal information:

• Contact details — name, email address, phone number, postal address
• Property requirements — budget, preferred locations, property type preferences
• Financial information — mortgage status, proof of funds (where required)
• Identity documents — passport, driving licence (for anti-money laundering checks)
• Technical data — IP address, browser type, device information, cookies
• Usage data — how you interact with our website and services

2. How We Use Your Information

We use your personal data for the following purposes:

• Providing estate agency services (buying, selling, letting)
• Matching you with suitable properties
• Processing property transactions
• Complying with legal obligations (including anti-money laundering regulations)
• Sending property alerts and marketing communications (with your consent)
• Improving our website and services
• Responding to enquiries and providing customer support

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contractual necessity — to provide our estate agency services
• Legal obligation — to comply with AML regulations and other legal requirements
• Legitimate interest — to improve our services and conduct business development
• Consent — for marketing communications and non-essential cookies

4. Data Sharing

We may share your information with:

• Property portals (Rightmove, Zoopla, OnTheMarket)
• Solicitors and conveyancers involved in your transaction
• Mortgage brokers and financial advisors
• Surveyors and other property professionals
• Regulatory bodies where required by law

We will never sell your personal data to third parties.

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes for which it was collected. For completed transactions, we retain records for a minimum of 6 years to comply with legal and regulatory requirements.

6. Your Rights

Under the UK GDPR, you have the following rights:

• Right of access — to request a copy of your personal data
• Right to rectification — to request correction of inaccurate data
• Right to erasure — to request deletion of your data (subject to legal obligations)
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time

To exercise any of these rights, please contact us at privacy@manzell.com.

7. Contact Us

If you have any questions about this privacy policy or our data practices, please contact our Data Protection Officer:

Email: privacy@manzell.com
Address: London, W2 4UJ, United Kingdom
Phone: 020 3337 8554